Resume

July 2021 - Current

American Specialty Health

System Administrator II

Specialized in Azure Cloud platform, architecting and deploying high-performance solutions. Developed custom automation scripts to streamline workflows and enhance operational efficiency. Managed and maintained VSphere and Azure servers, ensuring top-notch performance and security in hybrid cloud setups. Utilized Opsgenie proficiently for rapid incident management, minimizing critical downtime. Extensive use of APIs to seamlessly integrate applications, elevating overall system functionality.

July 2018 - July 2021

At Home Healthcare

Information System Specialist - Level 2

Oversaw and maintained various systems (Windows, Office 365, Exchange, etc.), ensuring top-level service and efficient operations. Managed incident tracking software, swiftly responding to requests within SLA guidelines. Implemented a PowerShell script reducing new hire setup time from 20+ to under 2 minutes via Manage Engine Service Desk automation.

June 2015 - July 2018

DATCS

Computer Systems and Network Administrator

Provided vital system and network administration support for various hardware and software components including servers, network hardware, data storage equipment, virtual desktops, printers, workstations, and associated software. Led, trained, and supported junior staff in system and network administration tasks. Successfully deployed new infrastructure, systems, and services while leading new implementations. Developed user documentation and FAQ lists to bolster the end user knowledge base.

May 2013 - June 2015

Shattered ER

Computer Repair Technician

Aided customers in mastering programs like Outlook, Word, Excel, and various applications. Addressed customer needs promptly, including virus removal, software/hardware installation, PC tune-up, and personal networking. Proficiently used company database software to manage customer trouble tickets, ensuring clear and concise reporting of findings and efficient shipping of repaired units to customers.

2017 - 2021

Western Governors University

Network Operations and Security

Coursework: Scripting and Programming; IT Applications; Network and Security; Web Development; ITIL; Network Design Foundations; Designing Customized Security.

2014

Texas State Technical College

Cyber/Computer Forensics and Counterterrorism

Dean's List, American Electric Scholarship and Phi Theta Kappa

Nov 2023

ChatGPT Assistant

Created a Chrome extension utilizing ChatGPT through OpenAI tokens. This extension performs word rewriting and item summarization, demonstrating expertise in API integration, natural language processing, and innovative software development.